Keep Your Process in Motion

epMotionService

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

New: Global epMotion? Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only service:

  • "Preventive Maintenance” includes all services to keep the  instrument in accordance with the manufacturer specifications

Calibration Services

Dispensing tools are precision devices. For this reason, they should be regularly maintained and calibrated, which will help ensure their continuing high performance in precision and accuracy. Calibration of the dispensing tools can be performed based on ISO 8655, supporting GLP documentation.

Qualification Services

New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Go to Qualification Services

Pipetting robot service - calibrating epMotion

epMotion? Service Agreements

Service Agreement

Ordering Information

AdvancedCare

For assured instrument
reliability and uptime

PremiumCare

For assured instrument reliability,
uptime and financial plannability

epMotion? 5070 0082 030 105 0082 030 107
epMotion? 5073 0082 030 106 0082 030 108
epMotion? 5075 0082 030 073 0082 030 075
epMotion? 96 0082 030 074 0082 030 076
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization


epMotion? Preventive Maintenance Services 

Ordering Information

Preventive Maintenance

epMotion5070 0082 030 010
epMotion5073 0082 030 011
epMotion5075 0082 030 012
Cleaning and Maintenance  
Cleaning of housing/accessories

Checking epMotion? for external visible damages
Exchange of CAN bus cables/O-rings of dispensing tools
Software update* 
Functional Check  
Instrument set-up, initial operation, instruction of user  
Tip ejector, level sensor and carrier
Barcode Reader with epBlueTM ID*
Thermal modules* and vacuum chamber*
TMX module*/TMX module w. Magnetic Finger module*
UV light/ CleanCap (HEPA Filter)*
Memory  
Evaluation of stored data
Verification  
Calibration/adjustment of level sensor and carrier
Calibration/adjustment of vacuum chamber*
Verification of operating parameters according to specifications
Calibration/Adjustment of Thermal modules
Calibration/Adjustment of Eppendorf ThermoMixer Module
Calibration/Adjustment of Magnetic finger module
Documentation  
Check List provided
Dated service sticker to confirm Eppendorf service  

*Where feature is present
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.

Info: Our service offers may differ by country. Please contact your local service representative for more information.


epMotion? 96 Preventive Maintenance Services

Ordering Information

Preventive Maintenance

epMotion? 96 0082 030 002
Checks and Maintenance:  
Cleaning
Lubrication of dispensing head
Checking and exchaning of 96 O-rings from cones
Software/firmware update if applicable 
Verification (Calibration)  
Leak Test (50 μL + 300 μL)
Gravimetric Test systematic error (50 μL + 300 μL)
Photometric Test - random error (2 volumes)
Documentation  
Check List provided
Dated service sticker to confirm Eppendorf service
Calibration Report

Info: Our service offers may differ by country. Please contact your local service representative for more information.


epMotion? Calibration Services and Other Services

Ordering Information  
1-channel dispensing tool calibration - 10 measurements per test volume (min, mid, max) 0050 600 255
8-channel dispensing tool calibration - 10 measurements per test volume (min, mid, max) 0050 600 259
1-channel dispensing tool calibration - 4 measurements per test volume (min, mid, max) 0082 030 077
8-channel dispensing tool calibration - 4 measurements per test volume (min, mid, max) 0082 030 078
Thermal module calibration 5075 005 018
TMX Module calibration 5075 005 174
HEPA filter exchange 5073 920 061
UV lamp exchange 5073 920 070
epMotion?  5070 installation   0082 030 081
epMotion? 5073 installation 0082 030 111
epMotion? 5075 installation  0082 030 141
epMotion? 96 installation 0082 030 171

Info: Our service offers may differ by country. Please contact your local service representative for more information.


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